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Journalism of Courage
Samsung Galaxy Note 7’s battery saga refuses to go away. Samsung has already issued a global recall for the 2.5 million Galaxy Note 7 smartphones it sold worldwide, but now it looks like the replacement phones are facing an issue as well.
According to a reports on South Korean television news network YTN the new exchanged versions of the Galaxy Note 7 are also facing overheating problems, along with battery power getting lost even during a charging session. The report has been quoted by Wall Street Journal. A Samsung spokesperson told the paper these are “isolated cases” due to mass production and not linked with the battery problem. Samsung has not confirmed if a similar issue was reported with replacement units in other countries.
Samsung has also officially delayed sales for the new units in South Korea to October 1; earlier the sales were to start on September 28. Samsung says the delay is due to need for “a speedy completion of the ongoing recall in the country.”
Samsung began the global recall for the Galaxy Note 7 series on September 2, thanks to an exploding battery issue. The Galaxy Note 7, which is pitched as a premium smartphone from the company with the additional S-Pen stylus, has seen its brand take a serious beating thanks to the battery issue.
In US 92 cases have been reported of the Note 7 overheating and with reports of serious injuries and fires in garages as well. A user in Florida reported how the Note 7 burned down his jeep, while he left the phone to charge in the car.
Galaxy Note 7 has also been banned from flights thanks to the battery issue. In India, the DGCA issued an alert asking users not to charge or switch-on the Galaxy Note 7 due to a potential fire hazard; passengers have also been warned from leaving the phone inside their checked-in baggage.
Also read: Samsung Galaxy Note 7 fiasco: Here is everything you need to know about Lithium batteries
With the Note 7, the problem lies with the non-replaceable lithium-ion battery which has a manufacturing defect that is causing the phone to overheat and in some cases catch fire when left on charging for too long. Samsung has already issued apology ads in the US and in South Korea over the Note 7 fiasco.
In India, sales of the Note 7 were supposed to start in the beginning of September, but thanks to the global recall the phone never went on sale officially in the country. It is not clear when Samsung plans to relaunch the Note 7 in the market, and whether they will stick with the launch price in light of the fiasco.
