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The Securities and Exchange Board of India has operationalised a centralised database to fast-track redressal of investor complaints against listed companies,called Sebi Complaints Redressal System (SCORES). Under the new system,companies are required to view complaints pending against them and submit ATRs (Action Taken Reports) along with supporting documents electronically in SCORES. Failure on the part of the company to update ATR in SCORES will be treated as non redressal of investor complaints by the company. However,for complaints forwarded to companies on or before May 20,2011,physical ATRs should be submitted, it added.