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Journalism of Courage
Maruti Udyog has ranked highest in customer satisfaction with automotive dealer service in the country, according to a study conducted by global market research firm JD Power Asia Pacific. The annual India customer satisfaction index (CSI) study identified five factors that measure customer satisfaction with dealership service in India. These are problems experienced, service advisor, service performance, service timing and facility appearance.Fiat India has been ranked as the most improved brand in the 2003 study with significant improvement in all five factors and showed the greatest year-over-year improvement ever recorded in the CSI study.
Hyundai Motor India was second in the study followed by Honda Siel Cars, Hindustan Motors/Mitsubishi, Toyota Kirloskar, Ford India, Tata Motors, General Motors, Fiat and M&M.
