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Rozgar Mela: Govt official should work with ‘citizen is always right’ mantra, says PM Narendra Modi

“Like in businesses, you might have heard the 'the customer is always right' phrase, in the government service also, the mantra should be that the citizen is always right,” PM Narendra Modi said.

PM Narendra Modi said that over the past few years, the process to recruit government servants has become simpler and devoid of the old barriers. (Express Photo by Gurmeet Singh)
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A government official should work with the ‘the citizen is always right’ mantra, Prime Minister Narendra Modi said on Friday while addressing a Rozgar Mela.

“Like in businesses, you might have heard the ‘the customer is always right’ phrase, in the government service also, the mantra should be that the citizen is always right,” he told recruits through video conference following the countrywide distribution of around 71,426 job letters to various government departments.

Modi said that over the past few years, the process to recruit government servants has become simpler and devoid of the old barriers. “The process of recruitment has been made simpler and transparent. A transparent and clear recruitment process awards people’s merit and competence,” he said.

Modi said the ongoing Rozgar Mela exercises have become an identity of his government. This shows that it fulfils what it resolves to do, he added.

The Prime Minister had last year announced the Rozgar Mela drive to give jobs to 10-lakh people and noted on Friday that several states where the BJP and its allies are in power have also been holding them. More states will organise them soon, he said.

“Employment in the government sector is called ‘government service’ and not just jobs,” he said, adding that recruits should treat this not as the end of a journey but the beginning of their opportunity to serve 100-crore Indians.

Following a live online interaction with some of the recruits from Kashmir, Bengal, Telangana and Manipur, the PM also noted that a large number of recruits are from families having no one in the government service.

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Modi said massive investment in the infrastructure sector has boosted employment and self-employment opportunities. When development growth takes place at a fast pace, self-employment opportunities also rise quickly, he added. “You must have noticed that when a new highway comes, several businesses also spring up around it. Same is the case when a new railway line is started,” he said.

The Rozgar Mela is expected to act as a catalyst in further employment generation and provide meaningful opportunities to the youth for their empowerment and participation in national development, a statement from the Prime Minister’s Office said.

The new recruits, selected from across the country, will join various positions under the Central government like junior engineer, loco pilot, technician, inspector, sub-inspector, constable, stenographer, junior accountant, grameen dak sevak, Income Tax inspector, teacher, nurse, doctor, social security officer, among others.

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  • government service Narendra Modi New Delhi
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