Policybazaar alleges impersonators using company name to dupe customers, FIR filed in Gurgaon

According to the complaint, filed through Aman Bansal, an authorised representative of the company, the accused created email IDs similar to the company’s official IDs — like claimapprovalpolicybazaar@gmail.com or care@policybazaar.help — without authorisation. They also allegedly produced forged employee ID cards in front of customers and wrongfully impersonated company representatives to issue fake and fraudulent insurance policies in Policybazaar’s name.

The FIR states that these actions have resulted in significant business and monetary loss to the company besides misleading and defrauding its customers. The accused, as per the FIR, contacted customers through email and after gaining their trust would ask them to transfer money into accounts opened by the accused with various banks.

’11 customers duped’

The FIR lists ten mobile numbers allegedly used by the accused. It also mentions that the accused duped 11 customers who made payments ranging from ₹8,510 to ₹35,000 to fake platforms. As per the complaint, the total amount paid by these eleven customers stands at ₹2,08,645.

Policybazaar, in the complaint, notes that such incidents, reported regularly, are behind the ongoing hardship and financial loss being faced by the company.

The FIR, lodged at the Sushant Lok Police Station on Friday, has invoked Bharatiya Nyaya Sanhita (BNS) provisions relating to cheating, forgery of valuable securities and financial documents, forgery with intent to cheat, and fraudulently using forged electronic records and documents.

“The name and identity of the Complainant is being used unlawfully in unscrupulous manner, which is not only defaming the Complainant but is also causing great hardship and financial loss to the Complainant”, the complaint read.

The company had on August 1 written to the police station and the DCP (East) in this regard — the content of that complaint now having been culminated in an FIR.

A police officer said an investigation into the matter is underway.

The Delhi Police had in October last year arrested two men for allegedly running a fake call centre in the name of Policybazaar, near Dwarka Mor metro station and duping people by posing as car insurance agents.

They had also detained 10 women who were allegedly hired by the accused as executives to run the scam, and confiscated 18 mobile phones.

The accused, identified as Qutub Vihar residents Nihal Khan (27) and Deepu (22), used the WorkIndia app and other online portals to hire women.

The executives would sell lucrative insurance schemes to car owners and use fake Policybazaar IDs to build trust, police said.