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Uttar Pradesh Real Estate Regulatory Authority (RERA) has revised the process for filing, scrutiny and hearing of complaints and conciliation by home buyers and promoters.
According to the revised SOP, the allottee shall first create his profile under the complaint section of its web portal http://www.up-rera.in, where he/she shall give all relevant particulars including his e-mail address and mobile number. The same email ID and mobile number will be used for all future updates including the dates of hearing during the entire life cycle of the complaint.
“The complainant has preview and editing options after filling the complaint form before depositing the requisite fee of Rs. 1000/- and submitting the complaint. The complainant is required to upload the authorization letter of the authorized person or the vakalatnama of the advocate, as the case may be,” said an Official.
In this process, the complainant will have to enclose the copies of the documents, such as the allotment letter, the agreement for sale (BBA), the copies of the payment receipts etc in PDF form. Officials said that these arrangements are intended to facilitate early listing and disposal of complaints.
After this the complainant must download the complaint and attached documents and submit a self attested hard copy of the same in the office of UP RERA at Lucknow or NCR, as the case may be.
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