Chandigarh: ERSS-112 received over 17.64 lakh emergency calls in last 6 years

According to the police, designed to provide quick assistance during emergencies, ERSS-112 was initially limited to police, medical and fire services. Over time, it has been expanded into a multi-utility platform catering to wider citizen needs, and at present the system integrates services such as the cybercrime helpline (1930), e-Beat, NDMA alerts, the women and child WhatsApp helpline (1091), senior citizen helpline (1090), women helpline (181), child helpline (1098) and Rail Madad, making it a comprehensive safety network for the Union Territory (UT).

According to official data, the helpline saw the highest call volume in its first year, from September 2019 to September 2020, when it handled more than 4.40 lakh calls and attended over 1.07 lakh events. The following year, during the pandemic-hit period of 2020–21, call numbers fell to 1.99 lakh, with 75,635 events recorded. However, the service has since witnessed a steady recovery and rise in usage.

Between 2021 and 2025, ERSS-112 consistently registered over 2.5 lakh calls each year, with an average of nearly one lakh events being attended annually. In 2025 till September, 3.10 lakh calls and 97,355 events were recorded.

Police officials said that the consistent performance of ERSS-112 demonstrates its efficiency as well as its importance as the first point of contact during emergencies.

The platform not only connects residents swiftly to police control rooms, fire stations and hospitals, but also ensures timely intervention in sensitive cases involving women, children and senior citizens, a police official said.

From the homepage

‘Time to decriminalise all this’: Supreme Court signals rethink on criminal defamation

‘Unfortunate’: SC slams reports suggesting ‘pilot error’ led to Air India crash, issues notice on plea seeking independent probe

As GST 2.0 kicks in: what changes for consumers and industry