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Journalism of Courage
BPO outfits would contribute nearly 5 per cent to overall exports by 2008, more than double the current 2 per cent, a joint study by International Data Corp (IDC) and Assocham has revealed.
The numbers are big enough to start building a ‘‘BPO-ready workforce,’’ the study says, adding that the government and industry need to collaborate to create the ideal, employable, call centre workers.
Earnings of the sector will be around $21-24 billion by then, the study says, with revenues — mostly dominated by contact centre and call centre work offshored from developed countries — will be $12.2 billion by 2006, less than two years from now.
BPO outfits currently earn $2.4 billion in India, claims the study. They made around half a billion in 1999-2000.
The need of the hour for Indian BPO service offerings is to enable ‘‘university degrees in BPO, voice assessment centres and workshops on customer care,’’ the study claims.
