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Journalism of Courage
A report of the Comptroller and Auditor General of India on delivery of public services by the Maharashtra government has said that delivery of timely services was far from satisfactory, the online portal prepared by the government for e-enablement of services lacked proper documentation and the monitoring of delivery of services was inadequate due to shortfall in inspection offices rendering services and lack of information on offline applications received and their disposal.
The state government enacted the Maharashtra Right to Public Service Act, 2015 (MRTPS Act) for transparent, efficient and timely delivery of public services to citizens and to bring transparency and accountability among the public authorities.
The government also developed Aaple Sarkar Service Portal, maintained by Mahaonline Limited, as a common platform for citizens to apply for services of various departments.
The citizens avail the services through common service centres named “Aaple Sarkar Seva Kendras” (ASSKs) located in districts, talukas and villages.
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