BEST conducts survey to cut pass queues

While 45 per cent of 743 persons managed to get their pass or renew it within two minutes,nearly 18 per cent had to spent six-ten minutes in queue.

In the three days,21 persons had to wait 20-30 minutes in the queue while 35 had to wait 16 -20 minutes.

BEST committee member Kedar Hombalkar said,“There are at least five lakh bus pass holders. With this number growing,the waiting time in queue is also increasing. We have to ensure that our passengers get quick service.”

BEST general manger O P Gupta said,“During peak hours in the day,the server tends to slow down as there is a rush of passengers.”

The issue of waiting time at depots was raised in a committee meeting when the results of the survey were shared with members.

In response to a suggestion to create more centres for issuing or renewal of passes,Gupta said the cash-strapped utility had “accepted a certain level of delivery (providing passes)”. However,he added the findings of the survey were being looked into.

mumbai.newsline@expressindia.com