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Bengaluru airport’s Terminal 2 gets 5-star Skytrax rating

Bengaluru airport’s five-star Skytrax rating follows an audit of over 800 passenger touchpoints across more than 30 categories, including design, cleanliness, security, digital services, accessibility, and sustainability.

2 min read
KIAKIA was also named the best regional airport in India and South Asia. (Express Photo)

Terminal 2 of Bengaluru’s Kempegowda International Airport has become the first airport terminal in India to receive a five-star rating by Skytrax, a UK-based organisation evaluating airports based on quality and passenger experience. It was also named the best regional airport in India and South Asia.

The five-star rating follows an audit of over 800 passenger touchpoints across more than 30 categories, including terminal design, cleanliness, security, digital services, accessibility, and sustainability. Terminal 2, operational since November 2022, has a garden-themed design with greenery, natural light, and art installations, alongside biometric entry via DigiYatra, an AI-supported app, and automated security systems.

The terminal also includes accessibility features like a sensory room for passengers with sensory sensitivities, sensor-based doors, audio prompts, and a programme for hidden disabilities. On sustainability, Terminal 2 has pre-certification for Platinum LEED (Leadership in Energy and Environmental Design) status and uses renewable energy and electric vehicle infrastructure. Retail, dining, and lounge facilities were also noted in the Skytrax evaluation.

Hari Marar, Managing Director and CEO of Bangalore International Airport Ltd, said in a statement, “At BLR Airport, we are driven by a singular vision—to create a world-class travel experience that is seamless, innovative, and sustainable. Becoming India’s first airport terminal to achieve the 5-Star Skytrax rating, alongside earning the Best Regional Airport in India and South Asia is not just a recognition of our efforts, but a testament to the passion and dedication of our team. These milestones place Bengaluru on the global aviation stage, and we are deeply grateful to our passengers, partners, and employees for their trust and support. As we continue to push boundaries and set new industry benchmarks, our commitment remains unwavering—to redefine airport excellence with every journey.”

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