Army Chief General Bipin Rawat on Friday said that jawans can raise complaints internally and directly instead of resorting to social media. “Through the media, I wish to reach out to the rank and file of the Army. Whatever complaint they should have, they can address it through the excellent grievance redressal mechanism we have. Anyone irrespective of rank and service can reach out to me directly. We want them to come directly to us rather than through social media,” he said, speaking at New Delhi’s Manekshaw Centre assuring that the identity of the soldier making the complaint would not be made public.