KPMG retracts agentic AI study after researchers flag hallucinations, fake citations
KPMG has withdrawn a study on agentic AI that included AI-generated hallucinations and fake citations, in the latest example of a professional services firm being caught by the shortcomings of the technology. The report titled ‘Total Experience: Redefining Excellence in the Age of Agentic AI’ was published in October 2025. Research group GPTZero identified several inaccuracies in the report.