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Indian helpline in UAE receives 70,000 calls in 4 yrs

The daily call volume has gone up from 40 to 70... that is a big achievement, said Senior Manager Operations at IWRC.

By: Press Trust of India | Dubai | Published: February 8, 2015 11:51:12 am

A toll-free helpline set up by India to deal with problems of 20 lakh Indians in the UAE especially the blue-collar workers has received almost 70,000 calls since its inception four years ago.

The Indian Workers Resource Centre, an outsourced facility, was inaugurated by then president Pratibha Patil during her visit to the UAE in November 2010.

The 24×7 toll-free helpline 800INDIA (80046342) now receives an average of 70 calls a day compared to the 40 calls of late, Khaleej Times reported, citing IWRC officials.

“The daily call volume has gone up from 40 to 70… that is a big achievement,” said Anish Choudhury, Senior Manager Operations at IWRC.

“We noticed that the number of calls started going up after the IWRC hotline number was publicised through the centres for Indian document attestation, passport and visa application, and other places with more visibility to Indians,” he said.

The centre has received almost 70,000 calls since its inception. A large number of calls are enquiries about passport services and other general information and legal support.

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