A video of IndiGo arlines’ ground staff manhandling a passenger and restraining him from boarding the shuttle bus at the Indira Gandhi International airport generated a buzz on the Internet. The video shows the passenger arguing with two of the staff members. The staff accuses him of saying abusive words and stops him from boarding the shuttle bus by dragging him away and assaulting him. People on Twitter condemned the airlines’ behavior with the hashtag #BoycottIndiGo. Others also took the opportunity to make sarcastic jibes and jokes as well. Some of them decided to go a notch higher and decided to come up with a fake Jet Airways advertisement poster that read — “We beat our competition, not you.”
According to the Delhi Police, the matter was reported to them and was “amicably sorted out”. “The passenger, Rajeev Katyal, was waiting for a coach bus. There was an altercation between Indigo staff and the passenger, but he matter was amicably sorted out,” said DCP Sanjay Bhatia who said they received a PCR call on October 15.
— ANI (@ANI) November 7, 2017
Check out some of the responses the video generated on the micro-blogging site here.
A whatsapp forward.. what Indigo staffers did to their customer recently prompted Jet to come up with this 😜😂 pic.twitter.com/36d4CjqvEG
— Akhilesh Pathak (@akhileshnpathak) November 8, 2017
@Ashok_Gajapathi @jayantsinha #DGCA #Shameful act by @IndiGo6E staff. Manhandling the passenger is totally unacceptable. The Employee was trying to suffocate the neck of the passenger.Give them strong punishment https://t.co/Vgi6I9uw4N
— Indian 🇮🇳 (@rashmi21044) November 7, 2017
— Rofl Gandhi (@RoflGandhi_) November 8, 2017
Do nothing for 3 weeks, sack whistle-blower, & put perfunctory apology when exposed.
Indigo is not a low-cost airline.
Just a cheap airline.
— Ramesh Srivats (@rameshsrivats) November 7, 2017
Indigo has a clear and efficient division of labour.
Their air crew takes passenger up in the air.
Their ground staff takes passengers down to the ground.
— Ramesh Srivats (@rameshsrivats) November 8, 2017
Now you don’t need to travel with American airlines like United to get beaten up. Our very own Indigo is there to serve you.#MakeInIndia
— The-Lying-Lama (@KyaUkhaadLega) November 7, 2017
In a reverse case it would have been No Fly for the passenger. Why not No Fly for Indigo for 15 days? Condemnable.TS pic.twitter.com/Ye8zABtQvo
— Office of T Satpathy (@SatpathyLive) November 8, 2017
— Vigil Aunty ❎ (@famousaunty) November 8, 2017
— Abhenav Khettry (@AbhenavKhettry) November 8, 2017
The airlines’ president Aditya Ghosh said in a statement that he had called up the passenger and apologised on behalf of the staff. “We immediately suspended employees involved. Under the code of conduct violation, this incident was investigated by the designated committee and stern action was taken against the staff who was the main culprit by immediately terminating his employment. He was the one found instigating and aggravating the situation. He is the exact opposite of what IndiGo’s customer service aims to be,” Ghosh added.
However, there were also people who chose to give IndiGo the benefit of doubt.
None in media checked Indigo’s story and passed judgements. Why can’t that man be wrong? Do we know if he was drunk, a threat, illegally wanted to board the plane, had a wrong ticket, misbehaved, abused etc. False victimhood means better TRPs.
— Vivek Agnihotri (@vivekagnihotri) November 8, 2017
There was certainly a lapse in propriety by both customer n Indigo. Physical restraint may be exercised in rarest of rare circumstances but assault never. And any concious act tarnishing one’s company’s image is tantamount to treason.
— Puneet Bhatnagar (@1PBhatnagar) November 8, 2017
Reacting to the circulation of the fake poster on social media, a spokesperson from Jet Airways told indianexpress.com that it hasn’t commissioned the creative and in fact, considers it to be in “bad taste”.
Jet Airways Statement:
Jet Airways did not commission the creative being shared on social media platforms, in context of a recent event concerning another domestic airline.
The creative does not reflect our philosophy and ethos and is in fact, in bad taste.
— Jet Airways (@jetairways) November 8, 2017