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Video of IndiGo airlines’ crew assaulting passenger at Delhi airport leaves Twitterati seething

The video generated a huge uproar on the Internet, especially on Twitter, where many took to condemning the airlines' behavior with the hashtag #BoycottIndiGo.

By: Trends Desk | New Delhi |
Updated: November 8, 2017 2:27:12 pm
The video generated a huge uproar on the Internet, especially on Twitter, where many took to condemning the airlines’ behavior with the hashtag #BoycottIndiGo. (Source: ANI/Twitter)

A video of IndiGo arlines’ ground staff manhandling a passenger and restraining him from boarding the shuttle bus at the Indira Gandhi International airport generated a buzz on the Internet. The video shows the passenger arguing with two of the staff members. The staff accuses him of saying abusive words and stops him from boarding the shuttle bus by dragging him away and assaulting him. People on Twitter condemned the airlines’ behavior with the hashtag #BoycottIndiGo. Others also took the opportunity to make sarcastic jibes and jokes as well. Some of them decided to go a notch higher and decided to come up with a fake Jet Airways advertisement poster that read — “We beat our competition, not you.”

According to the Delhi Police, the matter was reported to them and was “amicably sorted out”. “The passenger, Rajeev Katyal, was waiting for a coach bus. There was an altercation between Indigo staff and the passenger, but he matter was amicably sorted out,” said DCP Sanjay Bhatia who said they received a PCR call on October 15.

Check out some of the responses the video generated on the micro-blogging site here.

The airlines’ president Aditya Ghosh said in a statement that he had called up the passenger and apologised on behalf of the staff. “We immediately suspended employees involved. Under the code of conduct violation, this incident was investigated by the designated committee and stern action was taken against the staff who was the main culprit by immediately terminating his employment. He was the one found instigating and aggravating the situation. He is the exact opposite of what IndiGo’s customer service aims to be,” Ghosh added.

However, there were also people who chose to give IndiGo the benefit of doubt.

Reacting to the circulation of the fake poster on social media, a spokesperson from Jet Airways told indianexpress.com that it hasn’t commissioned the creative and in fact, considers it to be in “bad taste”.

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