Mumbai man gets Redmi Note 10 instead of mouthwash from Amazon

Taking to Twitter, User Lokesh Daga tagged both the e-commerce giant and the Smartphone company, detailing the goof up.

Dagat, in his post, said he had ordered four Colgate mouthwash bottles which were billed for Rs 396 on May 10. However, when the order was delivered, he found a Redmi Note 10, which was priced at Rs 13,000.

“Hello, @amazonIN ordered a Colgate mouth wash via ORDER # 406-9391383-4717957 and instead of that got a @RedmiIndia note 10. Since mouth was in a consumable product returns are restricted and am unable to request a return via the app,” Dagat wrote, sharing a picture of his order details and the Smartphone he received.

Hello @amazonIN Ordered a colgate mouth wash via ORDER # 406-9391383-4717957 and instead of that got a @RedmiIndia note 10. Since mouth was in a consumable product returns are restricted and am unable to request for return via the app(1/2) pic.twitter.com/nPYGgBGNSR

— Lokesh Daga (@lokeshdaga) May 13, 2021

In a follow-up tweet, Dagat also pointed out that though the packing label was his, the invoice was of someone else. “I have emailed you as well to get the product delivered to the right person,” he added.

However on opening the package I can see that the packaging label was mine but the invoice was of somebody else’s. I have emailed you as well to get the product delivered to the right person. pic.twitter.com/Ohabdk4BWp

— Lokesh Daga (@lokeshdaga) May 13, 2021

This is not the first time the online shopping platform has given its customers something they did not ask for.

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Last year, a Pune man received a pair of wireless headphones worth Rs 19,000, instead of his order of skin lotion worth Rs 300. And to his surprise, the e-commerce giant told him to keep the electronics as the product was non-refundable.