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Sunday, July 22, 2018

‘No garlic, food must be spicy’: This hilarious cake delivery goof-up photo goes viral; check out the response!

When a woman ordered a cake from a restaurant-aggregator and forgot to leave a message to be written on the top of it, the bakers decided to take matters into their own hands and added a bit of spice to the dessert.

By: Trends Desk | New Delhi | Updated: October 30, 2017 5:12:46 pm
zomato india, zomato india cake, twitter user hilarious cake order to zomato india, twitter user woman hilarious cake order from zomato india viral, priya iyengar cake order zomato india, indian express, indian express news As the post of the cake with the funny message went viral, the service decided to apologise to the woman in the sweetest way. (Source: Priya Iyengar/Twitter)

Time and again, we’ve seen that conversations with customer care executives can turn into hilarious exchanges with wit and humour taking centre stage and making a boring, routine conversation into something that goes viral. The latest example of company customer care cells taking a proactive and engaging step is a follow-up to a cake message gaffe that’s the toast of Indian Twitterverse. Priya Iyengar, a Twitter user, ordered a cake from restaurant-aggregator Zomato and forgot to leave a message to be written for the icing.

So, the bakers she ordered from decided to take things in its own hand and send the cake to Iyengar with a message of their own — “No garlic. Food must be spicy.” Confused? Well, it seems so was Iyengar, until she realised that the bakers probably must have taken the generic instructions on her profile as the message and then, well rest is Twitter history.

“I ordered bday cake off Zomato.(didn’t specify message to be added) Bakers took generic instructions in my profile & ran with it, I guess,” she tweeted along with a picture of the cake.

As the post went viral, the guys at Zomato took cognizance of the error and responded to Iyengar by sending another delicious cake, but this time with just the right message, which read, “Sorry from Zomato. The cake is not spicy.”

Indianexpress.com reached out to Iyengar and Zomato for further comments and figure to out if the cake was, in fact, not spicy. A resident of Thane in Mumbai, Iyengar said she had order from Chef Shan’s Cakes and tweeted out a picture of the cake because she thought it was funny. “Although I did not even tag anyone, Zomato quickly reached out to me, then the bakery, and called me back with an explanation. Then they went the extra (sweet) smile, and sent me a new cake to make up for the earlier one,” she said.

This is not the first time the Zomato India customer care guys have regaled us. In August this year, a Delhi man’s conversation with one of the executives went viral because of their hilariously flirtatious exchange.

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