Having a meal after a hectic day is one of the few pleasures in life that one likes to enjoy. But it’s not that great if you’re away from home for work and eating alone. So, a sweet gesture by a five-star hotel in Mumbai to make sure their guest doesn’t feel lonely is melting hearts online.
Prakash Mallya, MD at Intel India, Sales and Marketing Group was recently in Mumbai when he stopped at one of the restaurants of the Trident hotel in Bandra Kurla complex for a quick meal. Spotting the customer alone at the table, the staff placed a fishbowl at the table to ensure he had some company.
Delighted by the gesture, Mallya shared a photo and wrote, “The hotel staff come by to leave this on my table as company given I was eating alone. So nice & thoughtful and something that’s never happened in all my travel thus far😊!”
Land in Mumbai, walk into the hotel restaurant for a quick meal. The hotel staff come by to leave this on my table as company given I was eating alone. So nice & thoughtful and something that’s never happened in all my travel thus far😊! #CustomerExperience pic.twitter.com/YCsL5riQWK
— Prakash Mallya (@PrakashMallya) August 7, 2019
The tweet garnered a lot of attention online and many were touched by the thoughtful gesture, with some saying they all need something similar:
— Dan Wardrope (@DanWardrope_PPC) August 9, 2019
Lovely gesture… the people of Mumbai are so warm and welcoming https://t.co/gk38jQ6snF
— Aoifehdesign (@aoifehdesign) August 9, 2019
I love this. I hate eating by myself. https://t.co/3lBkhBWFUA
— Holly Davis (@DavisHollya) August 8, 2019
I love this idea and would enjoy it if it happened to me as I stay away alone regularly for work! 🐠 https://t.co/laU6JSwYeD
— Lizzie Hudson (@LizzieInstarmac) August 8, 2019
— Jigesh Shah (@Interactivefy) August 8, 2019
— Ankit (@theStyleWallah) August 8, 2019
— debjani ghosh (@debjani_ghosh_) August 8, 2019
what did she eat :-)
— rneelmani (@rneelmani) August 8, 2019
— Gurprit SS (@ss_gurprit) August 8, 2019
They gave me one at @ITCHotels when I said my room was too quiet. :)
— Anubhuti Krishna (@anubhutikrishna) August 8, 2019
— Mahesh Gupta (@MaheshGuptaBJP) August 8, 2019
The incident took place at the hotel’s Italian speciality restaurant named Botticino, and the hotel says it’s been a custom since the restaurant started. The hotel thanked the customer for sharing the experience.
Thank you for your kind words, we look forward to welcoming you back soon!
— Trident Bandra Kurla (@TridentBKC) August 8, 2019
“At Trident Bandra Kurla – a large part of the clientele involves guests travelling on business who frequently dine alone. This delightful gesture of placing a fishbowl on the table is to keep guests engaged, thus adding a personal touch to their meal experience,” the hotel spokesperson said in a statement to IndianExpress.com.