Railway Minister Suresh Prabhu has often been applauded for the timely response and aid his ministry has provided to the affected, through social media. More often than not, the ministry has left no stones unturned when it comes to ensuring the comfort of people, and have swiftly provided diapers and wheelchairs to even mobile medical aid via tweets. This time, Prabhu and his ministry came to the rescue of a group of campers whose bags and valuables were stolen on their train journey.
Paresh Deshmukh, one of the travellers, took to Facebook to thank the minister. The group was travelling on Garib Rath Express from Nagpur to Pune and deboarded at Daund station, where the train had halted for 45 minutes. This was when one of their handbags, containing phone, cash, debit cards and other important documents, got stolen. When they tried to inform the police nearby, they realised that the police booth was locked. Deshmukh then took to Twitter to inform their misery to the ministry.
“You hear about these stories about how Railway Ministry has helped passengers during their journeys through Twitter. Well, my name has been added to that list now!
Even before I narrate the incident, I must thank Ministry of Railways, Government of India & Suresh Prabhu for the innovative & proactive approach they have adapted for resolving passengers’ difficulties. It really was a pleasant experience! :)
We were returning from our camp at Tadoba and were travelling in 12114 Garibrath Express from Nagpur to Pune. Today morning, at Daund Railway Station, the group got down on the platform for tea because the train was running before time and the halt at Daund was for almost 45 minutes. When we were on the platform, one of the handbags of a camper got stolen from our compartment. The handbag had all her important documents, mobile, liquid cash & Debit cards in it. When we found out about what has happened, we immediately blocked the Debit cards & mobile number. When we tried reaching the Railway Police Booth at the platform, it was closed and nobody opened the door for the 30 minutes we were there. So I decided to try out Twitter and informed Suresh Prabhu sir & Ministry of Railways about what has happened. Within minutes, the Railway Ministry responded by further tagging Central Railway RPF. During that time, I also informed Divisional Railway Manager, Pune about the incidence over Twitter and even he responded withing minutes by further tagging Divisional Railway Manager, Solapur since Daund falls under the later’s jurisdiction. The DRM, Solpaur was also quick in his action, and responded saying that he is sending help. Withing next 5 minutes, TTE came and met us in our compartment and assured help when we reach Pune.
The real surprise was at the Pune Railway Station when we found out that 4 policemen have come to receive us at the platform and were waiting right outside our coach. They enquired about what has happened and escorted us to the police station where we filed an FIR. They told us that during the past hour, they received more than 5 phone calls for follow up of the incidence, including a call from Ministry of Railway, Delhi! Oh boy!
Thorough professionalism with a dash of empathy – that was the experience we have had.
Yes, people are working to make India a better place. And we shall too!
Yes, times are indeed changing. And we shall too! :)”
These are the tweet exchanges between Deshmukh and the Ministry of Railways.
— Ministry of Railways (@RailMinIndia) December 12, 2016
— RB IGCNI (@IR_IGCNI) December 12, 2016
— Central Railway RPF (@rpfcr) December 12, 2016
— BK Dadabhoy DRM Pune (@drmpune) December 12, 2016
— DRM Solapur (@DrmSolapur) December 12, 2016
— Paresh Deshmukh (@PareshShree) December 12, 2016
The current status of Deshmukh’s stolen bags is not known at the moment. Let us know what you think of his story in the comments section below.