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‘We want to go home too’: IndiGo pilot apologises as he addresses passengers onboard, urges them to ‘be kind’ to ground staff

Meanwhile, IndiGo has announced that its operations have stabilised and normalised.

3 min readNew DelhiUpdated: Dec 10, 2025 05:00 PM IST

On Tuesday, the government directed IndiGo to reduce its schedule at least 10 per cent (Image source: @capt_pradeepkrishnan/Instagram)

An IndiGo pilot’s heartfelt in-flight announcement amid the airline’s ongoing flight disruptions is winning hearts on the Internet. In a video shared on Instagram, Captain Pradeep Krishnan is heard apologising to the passengers, and acknowledging their frustration.

“I am sorry! I completely get how tough it is when a flight causes you to miss something important. I promise you, we’re not on strike. As pilots, we’re trying our best, and we want to go home too,” Krishnan wrote on Instagram, adding he, too, wanted nothing more than to get home.

“A lot has been happening in the last few days, and my heart goes out to everyone who’s stuck or stranded. I know it’s not easy. Our flight into Coimbatore was delayed too, and I’ve seen all the videos of people getting upset and angry. But I just want to appreciate my passengers flying into Coimbatore. They were so patient and supportive,” he added.

Krishnan further urged the passengers to show kindness to the ground staff. “Please be kind to our ground staff. They are trying their best to get you home,” he wrote.

Watch the IndiGo pilot address passengers on his flight in the video here:

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A post shared by Pradeep Krishnan (@capt_pradeepkrishnan)

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The video has since gone viral, amassing a deluge of reactions, and several users hailed Captain Krishnan for addressing the issue and for requesting that passengers be kind.

“Be kind and gentle! Respect! Real Human!” a user wrote. “Absolutely no one wants such tough times in life, hope things settle soon for flights, staff & passengers as well,” another user commented.

“Well said. Yes, please don’t get angry with the staff they are just doing their job.. it’s the management to be blamed,” a third user reacted.

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On Tuesday, the government directed IndiGo to reduce its schedule at least 10 per cent, doubling the curtailment from 5 per cent that the Directorate General of Civil Aviation (DGCA) had ordered. Meanwhile, IndiGo announced in a statement that its operations have stabilised and normalised.