‘5 feet from immigration’: US traveller slams Delhi airport duty-free area; Harsh Goenka reacts

The video also caught the attention of industrialist Harsh Goenka, who reshared it, questioning whether airports could offer passengers a more comfortable arrival experience.

“At most of our airports, as you clear immigration and walk through the duty-free area, salespeople swarm around passengers, aggressively pushing products. Surely we can do better. Let’s give passengers a dignified, hassle-free entry into our country @RamMNK,” Goenka wrote.

See here:

At most of our airports, as you clear immigration and walk through the duty-free area, salespeople swarm around passengers, aggressively pushing products. Surely we can do better. Let’s give passengers a dignified, hassle-free entry into our country @RamMNK https://t.co/tzJkTqNgxs

— Harsh Goenka (@hvgoenka) August 23, 2026

The post has since sparked discussion about the airport arrival experience and whether commercial activity immediately after immigration should be designed differently to make the process more seamless for international travellers.

“Absolutely. Worst than Janpath street vendors,” a user wrote. “India is a mirror. This man is clearly peeved because he has a bad experience at immigration. We get worse experiences at US,” another user commented.

“What’s wrong with that? They are not harming you. You can say no and move on. You can tweet all day long, you have a platform to “sell”. This is their platform to sell. Better than boring exists in airports around the world,” a third user reacted.