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This man survived a fatal accident caused by Uber driver, now he wants response

He tried to contact Uber but hasn't received a response yet.

By: Express Web Desk |
June 7, 2016 6:11:18 pm
Source: Facebook Source: Facebook

On June 3, Facebook user Amit Mehta used Uber cab service to travel from Sakinaka Andheri to Mahalaxmi in Mumbai and met with an accident mid-way. The driver named Gangaram Santosh Ugale, who Mehta claims was chewing tobacco and refused to wear a seat-belt, overtook the car in front of them and rammed into another car coming from the opposite lane. He tried to contact Uber but hasn’t received a response yet.

In a Facebook post that has gone viral, Mehta narrated the entire incident where he mentioned that he and the driver were taken to a hospital along with the passengers from the other car.

“We rammed head on with a Maruti zen (private car) with both cars going at decent speed. It took me a few seconds to recover from the crash and as I picked my head up all I could see was the car we had rammed into – it was packed (later learned there were 7 inside, three in front, four passengers behind, and a CNG gas cylender in the trunk.) with a lady and a small girl child in the front passenger seat,” he wrote.

Though out of danger, Mehta’s fellow passenger’s scalp was nearly torn off her head and the “driver of the other car has his back fractured, the kid has her arm fractured, two other members are in hospital with one in ICU.”

Mehta informed that the driver has been arrested but Uber has not got in touch with him despite sending repeated emails. He alleged that Uber does not have an office which an app user can visit in Mumbai or even emergency contact number. Forty-five minutes after the incident, he emailed Uber informing about the incident only to receive a reply from Uber saying “we don’t currently provide phone service (this is something we hope to have soon) I’ll be happy to work with you via e-mail to fully resolve your issue as quickly as possible.”

Mehta is extremely disappointed and demands a response from Uber. “We will investigate what can be done in such a case if after so much evidence #Uber refuses to respond or acknowledge what has happened,” he writes.

His post which he has written with hashtag #Uber ‪#‎Accident‬ ‪#‎ZeroSupport‬ ‪#‎StandUp‬ has gone viral with over 5600 shares.

IndianExpress.com tried to reach Uber but they refused to comment on the issue.

Read his entire post here:

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