Reliance Jio introduces 30 minutes free IUC talk time offer to ease agitated customers: Reporthttps://indianexpress.com/article/technology/tech-news-technology/reliance-jio-introduces-new-30-minutes-free-iuc-talk-time-offer-to-ease-agitated-customers-report-6066185/

Reliance Jio introduces 30 minutes free IUC talk time offer to ease agitated customers: Report

To ease its customers a bit Reliance Jio has come up with a new offer, wherein it is offering them with 30 minutes of free IUC talk time.

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Customers recharging their phones for the first time will get a free talk time of 30 minutes as a one-time offer.

Reliance Jio recently introduced a six paise per minute charge on outgoing calls to other networks, thus putting the IUC cost previously born by it on the customers. After the introduction of this new rule, Jio subscribers took to multiple platforms like Twitter to complain about it.

Now to ease its customers a bit, Jio has come up with a new offer first spotted by TelecomTalk. Under this new offer, the company will provide its customers with 30 minutes of free talk time. According to the report, the information about this 30 minutes free talk time offer is being circulated via SMS to all of the customers who are recharging their Reliance Jio connections after October 10, when the new rule was put in place.

According to TelecomTalk, customers recharging their phones for the first time will get a free talk time of 30 minutes as a one-time offer. The free 30 minutes will be valid for the first seven days from the date of recharge.

Explained: Why Reliance Jio is charging for outgoing calls for Airtel, Vodafone 

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Airtel and Vodafone, on the other hand, have not put any burden of IUC on their customers. Instead, they have started advertising the same to lure customers on their network. Another key point to note, Reliance Jio recently issued a public notice stating, all Jio subscribers who have recharged their connections on or before October 9 will not need to pay any IUC charges. Instead, they will continue to enjoy free calling benefits until their plan expires.

Jio had claimed that because of the price difference between free voice on Jio network and high tariffs on 2G networks, customers on Airtel and Vodafone-Idea were giving missed calls to Jio customers. It claims the Jio network receives 25 to 30 crore missed calls on a daily basis. Jio further claims the call back made by the Jio customers results in 65 to 75 crore minutes of outgoing traffic. Hence it was left with no choice but to recover IUC from customers.

Reliance Jio: IUC vouchers

Jio says it will compensate users for the IUC by offering them extra data in return. The IUC top-up vouchers start at Rs 10 and go up to Rs 100. The vouchers and their plans are as follows:

The Rs 10 voucher gives 124 minutes to non-Jio numbers with 1GB extra data. The Rs 20 voucher offers 249 minutes for outgoing calls to non-Jio numbers with 2GB extra data.

The Rs 50 voucher comes with 656 minutes to non-Jio numbers with 5GB data. The Rs 100 vouchers includes 1362 minutes free and 10GB of free data. For postpaid customers, they will be billed at 6 paise per minute for off-net outgoing calls with increase in free data entitlement to the extent mentioned above.