Chris Cox, the Chief Product Officer of Facebook, on Tuesday said they would have done Free Basics differently if they could go back in time. “We have been a little surprised how difficult it’s been, but we are going to keep working on it,” he told IndianExpress.com, adding that they are learning how to communicate better.
“We want Free Basics to work in India. Period. We are investing a lot of time and energy to ensure that for developers and users and everyone else we have something that works,” he said. Cox said the problem Facebook is attempting to solve is access to the Internet for everyone in the world. “We believe it is an important problem to work on.”
“In the long term, we hope, that there will be a lot of ways to different ways to get fast, free Internet,” but in the near term, he said, with a lot of people being on networks where data is expensive and the world not yet thinking of how to lower the cost, speed and reliability, there is need for something like this.
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Asserting that Facebook is hundred per cent committed to do a good job of listening, he said: “Most of what we are hearing is not what we are saying. And we take full responsibility for that.”
Cox clarified that Facebook wants to make sure that this is free for any developer to sign up to. “The problem we are trying to solve is to get fast, free Internet to everyone,” he said.