Customers using Airtel Broadband can expect to face troubles with their Internet connections, data speeds and overall connectivity as the company is facing pan-India problems attributed to the damage done to an undersea cable by cyclone Vardah.
Facing poor broadband speeds and problems in loading certain websites, we contacted Airtel customer care, which informed us that the same technical issue persists all across the country at the moment. The customer care executive explained the issue would be fixed within the next 24 hours.
“Dear Customer, the cyclone in Chennai has impacted one of our undersea cables which may affect Internet speeds of your Airtel Broadband connection. We deeply regret the inconvenience. Our engineers are working to resolve the issue and services will be normalised shortly,” said Airtel via SMS to its broadband customers.
Another statement from an Airtel spokesperson said: “Due to the severe cyclone at Chennai coast yesterday, one of our international undersea cables has been damaged and internet traffic has been partially impacted. As a result, customers in some locations may be experiencing slow internet/data speeds. Our teams are working to normalise the operations at the earliest possible and making alternate arrangements to divert international internet traffic”
On our own Airtel broadband connection, we have been getting inconsistent data speeds, and some websites like Gmail and Facebook are taking a lot of time to open.
Back in October, Airtel introduced its V-Fiber technology in Chennai – offering broadband speeds of up to 100 Mbps. V-Fiber will be available in Delhi, Bangalore, Hyderabad, Ahmedabad and Mumbai soon. The company eventually plans to roll out the fibre network in 87 cities in the country.
To get V-Fiber speeds, an existing Airtel broadband customer just needs to upgrade to a new modem. They will get the improved broadband speeds at no extra monthly charge. Airtel says it will refund the modem charges within a month if users are not happy with the service. Also, the amount will be adjusted in their next bill cycle. New users get three months trial offer.
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