Zomato has introduced an in-app chat feature for customers who are ordering food online, enabling them to chat with the team at the company about order-related issues. Zomato’s in-app chat feature is currently available for users in India and UAE.
The chat feature has been integrated through a partnership with Konotor, a mobile-first user engagement platform. Users can currently message the contact centre anytime between 9 am and 11 pm IST across all cities in India.
The in-app chat feature is available on both the Zomato Order app, which is only for ordering food online and the regular Zomato app. On the regular app, customers can find the chat feature, by clicking on the account tab at the bottom, then on Online Orders and at the bottom of this list, the Chat feature is present. The feature is still in beta mode.
“Over the past 6 months, we have built a solid online ordering product and are constantly working on improving user experience. With this update, we’ve focused on improving and simplifying the communication flow between users and Zomato during the order process,” said Tanmay Saksena, Global Business Head – Online Ordering, Zomato in a press release.