Due to privacy issues, many users switched to Signal, which is a more privacy focused messaging app. As a result, Signal achieved the number one position on App Store in India and number three position on Google Play. A lot of people started downloading the private messaging app when Tesla CEO Elon Musk publicly urged users to use Signal. Many also moved to Telegram as it is a feature-rich messaging app.
As people were concerned about privacy and planned to migrate to other messaging apps, WhatsApp clarified that neither it nor Facebook can see users’ private messages or hear their calls. The company said that all the messages are end-to-end encrypted, and it doesn’t keep logs of who people message or call. The service also tried to clarify that WhatsApp can’t see the shared location (neither can Facebook), and it doesn’t share users’ contacts with Facebook.
“WhatsApp was built on a simple idea: what you share with your friends and family stays between you. This means we will always protect your personal conversations with end-to-end encryption, so that neither WhatsApp nor Facebook can see these private messages. It’s why we don’t keep logs of who everyone”s messaging or calling. We also can’t see your shared location and we don’t share your contacts with Facebook,” it said.
But it did clarify again that business chats between users and enterprise accounts were impacted under the new policy. As the new policy underlined, messaging a business on WhatsApp is not the same as one-on-one chat with your friends and family, given a business could use a third-party service to manage and host these chats. It could also use Facebook’s services to manage these chats and later use this data to say run an advertisement on the social media network. Read more on how that is impacted here.
“We’re now moving back the date on which people will be asked to review and accept the terms. No one will have their account suspended or deleted on February 8. We’re also going to do a lot more to clear up the misinformation around how privacy and security works on WhatsApp. We’ll then go to people gradually to review the policy at their own pace before new business options are available on May 15,” the company said in a new blogpost.