Xiaomi to recall Poco F1 units to fix touch sensitivity issueshttps://indianexpress.com/article/technology/mobile-tabs/xiaomi-to-recall-a-number-of-poco-f1-units-to-fix-touch-sensitivity-issues-5828065/

Xiaomi to recall Poco F1 units to fix touch sensitivity issues

In a tweet, Pocophone Global head, Alvin Tse stated that the company is looking to test out a number of Poco F1 units on which users are experiencing the touch issues after receiving the MIUI v10.3.5.0 update.

Poco F1, Poco, Xiaomi, Poco F1 Touch Issue, Poco F1 recall
To recall, the company had promised to fix Poco F1’s touch related issues along with the battery draining issues back in January.

Many Poco F1 since the release of MIUI 10.3.5.0 update have complained about touch sensitivity issues on their devices. Rather than relying on software updates, the company is now asking users experiencing the issue to send over their devices to the company so that they can assess and resolve it.

In a tweet, Pocophone Global head, Alvin Tse stated that the company is looking to test out a number of Poco F1 units on which users are experiencing the touch issues after receiving the MIUI v10.3.5.0 update. These issues include input lag, ghost touch and screen freezing.

To recall, the company had promised to fix Poco F1’s touch related issues along with the battery draining issues back in January.

In his tweets Tse stated, that if you are experiencing touch issues and are willing to send over the phone for testing they can send a mail describing the issue on their device and adding details like user ID, contact info, Feedback ID and videos or screenshots documenting the issue to vzhaoxiaomi@gmail.com.

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From all the emails that come in, the company will then select a number of them, which it thinks are most troubled and contact the users via e-mail. The company will then setup a pick up of the device.

Xiaomi spokesperson issued a statement, “At Xiaomi, customer experience is of utmost importance. As a standard practice, Xiaomi collects samples across the entire portfolio for bugs/issues that our users have reported.”

“The feedback collection starts at the service centre level, after which samples are further analysed to improve/correct any existing issues. The POCO team is determined to continually improve the user experience on POCO F1, and this exercise is a part of regular quality practice,” the spokesperson added.

It has not been mentioned if Xiaomi will be providing users with replacement devices or not. So if you have only one smartphone, we recommend that you do not send it in for testing.