Apple iPhone users are reporting that they have been locked out of their Apple ID accounts for no clear reason. Usually a user gets locked out of the Apple ID account when they enter an incorrect password too many times. Or Apple will lock an account if someone is trying to hack into it with the wrong password.
However, in the cases being reported, there is no clear why users were locked out of their Apple account. Users just woke up with their iPhone flashing the message that they had been locked out of their Apple ID.
Users have also posted on Twitter about the problem. According to 9to5Mac, there is possibility that a group is carrying out a mass brute-force hack into a lot of Apple IDs, which has led to this wave of password resets. Or it could just be an Apple bug, but the company has not commented on the problem.
In most cases, Apple will restore access to the account when the user has answered the security questions For those who have activated 2-step verification, they will also need a code to update account information.
“If you use two-factor authentication, you need a trusted device or trusted phone number to unlock your Apple ID,” notes Apple’s support page for dealing with locked Apple IDs. Apple has a detailed support page on what to do when Apple ID is locked or disabled.
Users can go to iforgot.apple.com to unlock their account with the existing password or to reset their password. Apple does warn that after multiple unsuccessful attempts to unlock the account, the Apple ID will remain locked. A user will then have to try and unlock it again the next day.
Check out users tweets on Apple ID problems
Anyone have to reset their #appleID for no apparent reason!?
— Abigail Budd (@AbiBuddComms) November 13, 2018
— James Troughton (@jimmytommyt) November 13, 2018
— Thomas von Deyen 🇪🇺 (@tvdeyen) November 13, 2018
— Kulturfolger (@Kulturfolger) November 13, 2018
When the Apple ID gets locked, iOS does show an alert and asks users to update some Apple ID settings. Some of the users have shared this screenshot when tweeting about the problem of their Apple IDs being reset. Apple ID is needed to access iMessage, Apple Music, and iCloud storage.