Samsung has confirmed the battery cell issue with its latest flagship Galaxy Note7 device. The company has also stopped sales of the device globally and has announced plans to replace devices of existing customers.
Samsung Galaxy Note7 was announced on August 2 in New York and the device went on sale in the US starting from August 19. The device was rolled out to different countries in a staged manner before buyers started reporting about battery explosion. Samsung, in a statement, confirms the report of 35 such cases globally and has halted sales in order to prevent user safety. Samsung’s Galaxy Note7 was about to go on sale in India starting from September 2 but the company confirmed plans to delay sales considering the issue.
Samsung has now announced an exchange program for Galaxy Note7 in the United States. The program, also called as US Product Exchange Program, offers a couple of choices to existing Note7 users.
Here are the options:
Option 1: Exchange current Galaxy Note7 with a new Galaxy Note7 device, which Samsung promises to deliver as early as next week.
Option 2: Existing Galaxy Note7 users can exchange their device for a Galaxy S7 or S7 edge and also seek a replacement for any Note7 specific accessories. Samsung is also offering the difference in price as a refund.
In a way to compensate users, Samsung is offering a $25 gift card – which can be used as bill credit from select retail carrier outlets.
How does the exchange work?
Existing Galaxy Note7 owners can contact or visit the retail outlet from where they purchased their device or call 1-800-SAMSUNG to confirm the program exchange.