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Apple to repair iPhone 6s, iPhone 6s Plus for free over ‘unexpected shutdowns’

Apple has set up a serial number checker on the repair programme page. It also states that users who feel they were affected by the issue and have already paid to repair can contact Apple about a refund.

By: Tech Desk | New Delhi |
Updated: October 7, 2019 9:28:16 am
Apple iPhone, Apple, Apple iPhone 6s, Apple iPhone 6s plus, Apple iPhones, Apple iPhone fix, Apple iPhone repair Apple iPhone 6s, iPhone 6s Plus free repair program: Apple is replacing batteries on these phones which are experiencing unexpected shutdowns. (Image: Reuters)

Apple has set up a new free repair program for iPhone 6s and iPhone 6s Plus users facing issues powering on their handsets. The repair program is only meant for devices produced between October last year and August this year. The program will cover affected iPhone 6s and iPhone 6s Plus devices for two years after the first retail sale of the unit.

Apple has set up a dedicated page on its website for the same. The support site notes that number of Apple’s iPhone 6s and iPhone 6s Plus devices may not power on due to a component failure. Apple is replacing batteries for free on these impacted devices. The issue is affecting devices manufactured between October 2018 to August 2019.

To get their devices fixed users can contact an Apple Authorised Service Provider or an Apple Retail Store to make an appointment. They can also contact Apple Support to arrange mail-in service via the Apple Repair Center.

Also Read: Apple iPhone SE 2 to launch in 2020, will look like iPhone 8: Ming Chi-Kuo

Apple has also set up a serial number checker on the repair program page. It also states that users who feel they were affected by the issue and have already paid to repair can contact Apple about a refund. If your iPhone is affected and you want to get it fixed, you will first need to get any damage which impairs the ability to complete the repair, such as a cracked screen fixed.

How to check if your Apple iPhone 6s, iPhone 6s Plus is eligible for free repair

Go to the support page on Apple’s website, which is available here. The full url is https://support.apple.com/en-in/iphone6s-unexpectedshutdown.

Enter the serial number for your iPhone 6s or iPhone 6s Plus. To find the serial number, go to Settings > General > About and look for the device’s serial number. You will need to scroll down to find the IMEI/MEID, and ICCID.

Copy paste this serial number onto the Apple support page and then check if your phone qualifies for the program. If it does, Apple’s website will say so.

After that locate the closest Apple service provider to your location and drop off the phone for repair.

Apple also notes that if the iPhone 6s has any damage such as a cracked screen, which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. This could come with a cost.

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