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Gurgaon’s new traffic rule: Manners before management

Nothing softens the blow of a 'challan' quite like good manners — especially when you’re invited to ‘settle’ it right there on the spot

The traffic cops are not just concerned with traffic violations —they also want to make sure you are safe. Driving on the Delhi-Gurgaon highway is usually a nightmare during rush hour.The traffic cops are not just concerned with traffic violations —they also want to make sure you are safe. Driving on the Delhi-Gurgaon highway is usually a nightmare during rush hour.
Written by: Shobhit Mahajan
4 min readNov 6, 2025 12:27 PM IST First published on: Nov 4, 2025 at 06:33 PM IST

It was recently reported that the Gurgaon traffic police authorities have asked traffic cops to say “Sorry” and “Thank you” when they stop people for violating traffic rules. This seemed superfluous to me since in my experience the traffic cops have always been extremely courteous when they inform me about how I could either “settle” the challan immediately or go spend hours in the traffic court to take care of it.

Recently I was stopped after a red light by one of them. My ostensible offence was crossing the intersection on the yellow light. The intersection in question is a very long one and I had entered it when the light was green. However, by the time I was through, the light had changed to yellow. I tried explaining this to the cop — he was very courteous and politely asked me to show him a video of what happened! I was a bit perplexed and told him to look at my white hair: Did I look like a person who would even know how to shoot a video while driving? This led to some amusement among his fellow cops who then let me go with a warning.

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