Mobile handset manufacturer Sony Ericsson has been ordered by a consumer forum here to pay over Rs 12,000,including compensation,to a customer for selling her a defective mobile phone and then not repairing it.
A Delhi District Consumer Disputes Redressal Forum ordered Sony Ericsson Mobile Communications Pvt Ltd to pay the sum to Rohini resident Barkha Gupta on her plea alleging that the Sony Ericsson handset,bought by her from Spice Retail Ltd,turned out to be defective and the mobile company’s service centre failed to repair it.
The forum presided by Rakesh Kapoor held that the mobile phone sold to Barkha was defective since the allegation was not contested by Sony Ericsson,which was proceeded against ex-parte.
“We are convinced after checking with the uncontested facts that mobile set has manufacturing defect and hence Sony Ericsson is directed to refund the amount of Rs 4,650 along with compensation to the tune of Rs 3,000 and also the litigation cost worth Rs 5,000,” it said.
Barkha had said in her plea that the mobile purchased by her for Rs 4,650 in January last year developed some snag within a few months after which she took it to the service centre,Mobile Gallery and Services,for repairs in May 2011.
She said the service centre returned the mobile after a month,but it began stopped functioning and became totally dead,despite undergoing software upgrades twice as well as replacement of its motherboard.
She added despite the manufacturing defect,neither the mobile company nor the retail shop agreed to replace the set.