Thursday, Sep 29, 2022

24X7 call centre at Kerala CMO for complaints

Kerala CM Oommen Chandy launched a 24x7 call centre attached to his office where the public can lodge grievances.

Kerala CM Oommen Chandy on Thursday launched a 24×7 call centre attached to his office where the public can lodge grievances. Inaugurating the initiative which is part of 100-day programmes,Chandy said the step would help attend to grievances more effectively and speedily.

“The government doesn’t claim that all problems will be resolved. If in any case a complaint remains unresolved,then the petitioner will be informed as why his complaint cannot be resolved. The government has ensured full support from all officials for successful functioning,” said Chandy.

The centre could be accessed at 1076 (for BSNL customers) and 18004251076 (for other providers). After going through an operator,a section officer and the concerned district-level officer,the complaint will be forwarded to the minister concerned,the department secretary and the head of the department. Each of these levels,with the CM as the highest one,will be informed if the complaint is not addressed within designated time periods.

Subscriber Only Stories
The Kohinoor, Cullinan and the enduring demand for reparations across the...Premium
Terror links to training sites to targeted killings: Govt’s case against PFIPremium
In Gujarat, the National Games, garba and the start of election feverPremium
G-20 presidency is an opportunity to position India as the voice of the G...Premium

First published on: 02-09-2011 at 01:29:10 am
Next Story


Latest Comment
Post Comment
Read Comments