September 2, 2011 1:29:10 am
Kerala CM Oommen Chandy on Thursday launched a 24×7 call centre attached to his office where the public can lodge grievances. Inaugurating the initiative which is part of 100-day programmes,Chandy said the step would help attend to grievances more effectively and speedily.
The government doesnt claim that all problems will be resolved. If in any case a complaint remains unresolved,then the petitioner will be informed as why his complaint cannot be resolved. The government has ensured full support from all officials for successful functioning, said Chandy.
The centre could be accessed at 1076 (for BSNL customers) and 18004251076 (for other providers). After going through an operator,a section officer and the concerned district-level officer,the complaint will be forwarded to the minister concerned,the department secretary and the head of the department. Each of these levels,with the CM as the highest one,will be informed if the complaint is not addressed within designated time periods.
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