An Indian call centre employee,who sent a series of amorous texts and voice messages to an English customer of British Telecommunications,has been disciplined by the company.
Action was initiated against the employee based in India after the Portsmouth-based customer complained to BT about the messages that amounted to electronic stalking.
The female customer,who did not want to be identified,applied for a new BT landline connection in December. She received a phone call and gave her details but soon began receiving text messages from the operator saying he was attracted to her voice.
The customer told the BBC: “We’ve just moved house and needed a landline so I went onto the BT website and lodged to get reconnected and all those details were processed.
“A few days later I had a call from a call centre from a gentleman who sounded overseas who processed all the order. I got a second phone call from him saying I had an email confirmation and he started asking personal questions like what I was doing that day.
“Then I started getting text messages.”
One message read “Hello,we spoke two hours ago regarding ur BT order. U must be thinking dat why I called u up second time without any reason of the call but to be honest I got attracted towards you and your wonderful voice. Can i be ur friend?”
The messages,which continued,were peppered with kisses,and wished her sweet dreams.
The woman,a microbiologist said: “The messages were inappropriate and very creepy. I felt as if I was being stalked. I was left feeling scared and violated and I am worried he is still able to access information of female customers.
Another message that the customer received read: “As precious as u r to me,as precious only few can ever be,I know all friends r hard to choose but u r someone i never want to lose. Take care.”
She also received a voicemail message.
The messages only stopped when the women’s concerned boyfriend rang the BT worker and told him he was reporting him to police.
BT has sent the woman,who has also lodged a complaint with Hampshire Police,flowers and made an offer of 250 pounds compensation.
The company,which received a complaint from the customer,said it had taken it very seriously and were dealing directly with her on the matter.
“We have taken the appropriate disciplinary action.”
The company has sent her flowers and made an offer of 250 pounds compensation.