Cleared of negligence, Delhi hospital, doctor to pay Rs 5 lakh to cancer patient’s family

The National Consumer Commission was hearing the hospital and doctor’s appeal against the Delhi State Consumer Commission’s finding of medical negligence in the treatment of a man, who later died of cancer.

National Consumer Commission Negligence Hospital Cancer Patient Consumer NewsNCDRC noted that the biopsy report was not brought to the treating doctor's attention until December 27, 2005. (Image generated using AI)

The National Consumer Disputes Redressal Commission has ordered Rs 5 lakh with interest to be released to the family of a man who died of cancer, but not as compensation for medical negligence. The commission set aside the finding of negligence against the hospital and doctor and directed that the hospital pay the amount already deposited to the complainants as an ex-gratia payment to cover treatment costs.

Presiding member AVM J Rajendra and member Justice Anoop Kumar Mendiratta were hearing an appeal filed by a private hospital and its doctor against a February 16, 2018 order of the Delhi State Consumer Commission. The state commission had held the hospital and doctor negligent, directing the hospital to deposit Rs 20 lakh, with Rs 5 lakh going to the complainants. The doctor was separately directed to pay Rs 2 lakh.

“Medical negligence cannot be inferred merely because a later diagnosis of cancer was made. There must be evidence to establish that the treatment given was not in accordance with accepted medical practice or that the doctor failed to exercise reasonable care and skill expected in the circumstances,” the commission said on September 21.

The dispute arose from the treatment of a 54-year-old man, who complained of back pain and underwent an MRI at another private hospital on September 9, 2005. He later consulted the doctor and was diagnosed with tuberculosis involving the L2-L3 region, a left psoas abscess, and diabetes.

Biopsy report

The man was admitted on September 11, 2005, underwent debridement the next day, and was discharged on September 16 after an uneventful stay. His condition later deteriorated, according to the complainants. On December 27, when that doctor was unavailable, another doctor from the same hospital examined him and sought the histopathology report.

It recorded an undifferentiated malignant tumour, including possibilities of malignant fibrous histiocytoma, liposarcoma and lymphoma. The man was referred to an oncologist, examined at AIIMS, Delhi on January 3, 2006, and died on June 23, 2006.

The complainants alleged that the hospital and doctor failed to act on the biopsy report, delaying cancer treatment. The hospital and doctor said the report from an outsourced diagnostic centre had not been produced during earlier consultations.

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The NCDRC found no evidence establishing when the report was collected or that it had been shown to the doctor earlier. It came to light on December 27, when Dr Kapoor examined Jaswani and referred him to an oncologist.

Negligence not proved

The NCDRC found the tuberculosis diagnosis and treatment consistent with accepted medical practice. The MRI indicated tuberculosis, while tissue was sent for biopsy to check the diagnosis. The commission noted the Delhi Medical Council’s finding that the tumour was highly malignant and that earlier cancer treatment was not shown to have changed the outcome.

It flagged coordination gaps that could have ensured the biopsy report reached the patient earlier, but said these did not establish medical negligence. The negligence finding was therefore set aside.
The Rs 5 lakh already deposited by the hospital was ordered to be released to the complainants with interest as an ex-gratia payment towards treatment costs. The Rs 2 lakh imposed on the doctor, if deposited, was ordered to be returned to him after 30 days.

Takeaway

Patients should ensure pending diagnostic reports are collected and shown during follow-up visits. Hospitals should also have clear systems to track and communicate crucial reports. The NCDRC held that the doctor could not be held negligent when the biopsy report was not produced during consultations and there was no evidence that he knew it was available.

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For consumer-related grievances, individuals may contact consumer helpline in their respective states or call the National Consumer Helpline at 1915 for assistance.

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Vineet Upadhyay is an Assistant Editor with The Indian Express (Digital), where he leads specialized coverage of the Indian judicial system. Expertise Specialized Legal Authority: Vineet has spent the better part of his career analyzing the intricacies of the law. His expertise lies in "demystifying" judgments from the Supreme Court of India, various High Courts, and District Courts. His reporting covers a vast spectrum of legal issues, including: Constitutional & Civil Rights: Reporting on landmark rulings regarding privacy, equality, and state accountability. Criminal Justice & Enforcement: Detailed coverage of high-profile cases involving the Enforcement Directorate (ED), NIA, and POCSO matters. Consumer Rights & Environmental Law: Authoritative pieces on medical negligence compensation, environmental protection (such as the "living person" status of rivers), and labor rights. Over a Decade of Professional Experience: Prior to joining The Indian Express, he served as a Principal Correspondent/Legal Reporter for The Times of India and held significant roles at The New Indian Express. His tenure has seen him report from critical legal hubs, including Delhi and Uttarakhand. ... Read More

 

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