Man’s Rs 4 crore claim over Rs 10 carry bag charge backfires, fined Rs 10,000

Why did the commission imposed costs?

The complainant stated that he purchased clothes worth Rs 1,609 on March 10, 2025. According to the complaint, the retailer charged him Rs 10 for a customised paper carry bag. He alleged that the description of the item in the invoice was unclear and that charging customers separately for carry bags amounted to an unfair trade practice. It was stated that the hard-earned money of the public was looted by the retailer.

The retailer contested the complaint, arguing that the carry bag was optional and that the complainant had voluntarily chosen to purchase it. The retailer further stated that it had already placed prominent notice and information within its premises, at several points highlighting that the carry bags were chargeable. It further added that complaint is not a bona fide consumer dispute but a calculated, repetitive and mala fide litigation filed with sole object of extracting money through repeated proceedings on the same recurring issue.

The commission found that the complainant had filed several other consumer complaints before the commission against different businesses. It said that the complaints appeared to lack a genuine cause. Holding that the complainant had failed to establish either deficiency in service or an unfair trade practice, the bench dismissed the complaint as false, frivolous and vexatious.

The commission directed the complainant to pay Rs 5,000 is to be paid to the retailer, while the remaining Rs 5,000 to be deposited in the Consumer Welfare Fund maintained by the commission.

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