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Tuesday, October 20, 2020

Supreme court accepts DGCA suggestions on lockdown ticket refunds

A bench of Justices Ashok Bhushan, R Subhash Reddy and MR Shah clarified that in cases where tickets were booked through travel agents, the money would be utilised through these agents and not directly by the passenger.

By: Express News Service | New Delhi | Updated: October 2, 2020 4:23:39 am
cancelled air ticket, DGCA recommendations on cancelled plane tickets, SC on cancellation of air tickets during lockdown, Coronavirus news, Covid lockdown, indian expressAirplanes are parked at the Netaji Subhash Chandra Bose International Airport in Kolkata on July 25, 2020. (Express Photo: Partha Paul)

The Supreme Court Thursday accepted the suggestions of the Directorate General of Civil Aviation on refunding passengers for flights booked during the lockdown for travel during the period.

A bench of Justices Ashok Bhushan, R Subhash Reddy and M R Shah, which was seized of a petition by NGO Pravasi Legal Cell, said the plea stands disposed of in terms of the DGCA proposal.

The DGCA has said that companies are required under the law to refund passengers for flights cancelled during the lockdown, but forcing them to do so now may prove counterproductive.

The watchdog came up with what a “workable solution keeping in view the interests of both” the industry and passengers.

Among others, it suggested that airlines should “immediately” refund tickets booked during the lockdown from March 25 to May 3 during the period, but those facing “financial distress” be allowed to set up a transferable credit shell with life up to March 31, 2021. If it still remains unutilised, the same shall be refunded.

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