IRCTC launches E-Pantry service on 25 trains: Here’s how railway passengers can book online meal

Who are eligible for IRCTC E-Pantry service?

According to IRCTC, the IRCTC E-Pantry service will be applicable for passengers with confirmed, RAC, or partially confirmed tickets to pre-order standard meals and Rail Neer, delivered directly to their seats by pantry car staff.

Key features of IRCTC E-Pantry service

• Digital Meal Booking

Passengers can easily pre-book a Standard Meal or Rail Neer online, ensuring meal delivery during their journey.

• Cashless Payment

Payments can be made online via digital payment methods, eliminating the need for cash transactions during travel.

• Verified Delivery

A Meal Verification Code (MVC) is used to confirm that the meals are delivered to the correct passenger.

• Transparency & Trackability

All meal orders are managed through digital dashboards, ensuring greater transparency, accountability, and compliance with tax regulations.

• Refund for Non-Delivery

If a meal is not delivered as per the booking, passengers are entitled to a refund. Cancellation and refund details will be communicated through Email, SMS, or WhatsApp.

How to book IRCTC E-Pantry service

• Booking: Passengers can select the E-Pantry meal option during the booking process on the IRCTC website (www.irctc.co.in), either from the confirmation page or the “Booked Ticket History” section.
• Confirmation: After booking, passengers receive a confirmation message and a Meal Verification Code (MVC) via SMS or email.
• Meal Delivery: On the day of travel, passengers share the MVC with the vendor, who delivers the pre-ordered meal directly to their seat.