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‘IndiGo back on its feet; most of bags stuck at airports delivered’: CEO Peter Elbers

IndiGo restored its network on a “war footing”, flying over 1,800 flights by December 9.

2 min readDec 9, 2025 04:58 PM IST

He added that network recovery was carried out on a “war footing”, with more than 1,800 flights operating by December 9.

IndiGo CEO Peter Elbers said the airline has fully stabilised operations after widespread cancellations and delays.

IndiGo CEO Peter Elbers Monday claimed the airline is back on its feet and all flight operations have been normalised. He further apologised for a “major operational disruption”, adding that the airline had “let the passengers” down.

Elbers reaffirmed that the team was working day and night, as reducing inconvenience caused to customers remains their top priority.
The CEO highlighted that ensuring flyers reach their destinations or get back home was their first priority, followed by issuing refunds to customers with a no-questions-asked policy.

He expressed regret on behalf of the airline for causing large-scale inconvenience, noting that thousands of customers had been unable to travel.

On delayed baggage, he said most of the bags stuck at airports have already been delivered, and teams are working very hard to complete the remaining deliveries as soon as possible. “We continue to address all customer needs,” he said.

“As of yesterday, we are back to flying to all our 138 destinations in our network, and our on-time performance has also been normalised,” he said.

IndiGo had earlier indicated that it expected normalisation between December 10 and 15. “I can confirm now that as of December 9, our operations are fully stabilised,” Elbers said, adding that flights shown on the airline’s website are those scheduled to operate under the adjusted network.

Also Read | ‘Strict action will be taken’: Civil Aviation minister Naidu takes tough stand on IndiGo crisis

IndiGo CEO says recovering on a ‘war footing’ timeline

Elbers said IndiGo’s internal operations team had worked on a “war footing” to restore the airline’s network over the past week. He outlined the daily recovery timeline:

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700 flights on December 5
1,500 flights on December 6
1,650 flights on December 7
1,800 flights on December 8
More than 1,800 flights on December 9

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