The Mumbai Suburban Consumer Disputes Redressal Forum has ordered an airline company to cough up Rs 30,000 as compensation to a family who was booked on a wrong flight.
Hari Parpiya,a resident of Bandra,was scheduled to travel to Udaipur in Rajasthan with his family on September 18,2009. However,Jet Airways,with whom he had planned his travel,booked his family on a flight to Jaipur. On receiving an e-mail confirmation,Parpiya contacted the airlines and got the ticket rebooked.
He had moved the consumer forum,seeking compensation for the mental stress and agony experienced by him and his family. He said the tickets were wrongly booked as a result of the callous approach of the executive attending calls on the helpdesk and claimed that getting himself re-booked on a new flight after canceling the wrong tickets was not an easy process. He alleged that he and his family had a tough time convincing the airlines that it was indeed a mistake on its part.
Jet Airways maintained that they had repaid Parpiya the entire amount and had also re-booked the family on a new flight immediately. It also claimed that there was no mistake on its part. But during the proceedings,the airline was asked to produce the recording of Parpiyas call after the latter pointed out that every call centre has a process of recording calls. The airline failed to produce the call record.
Holding that the airline had erred in its processing,the forum chaired by Deepa Bidnurkar and J L Deshpande ordered that the family be compensated within six months.