After launching a project where power consumers could register electricity related complaints by calling up a helpline number,Dakshin Haryana Bijli Vitran Nigam and Uttar Haryana Bijli Vitran Nigam now plan to make available more channels for registration of complaints as well as receiving and paying bills with the help of cellphones.
The discoms plan to provide the facility of receiving bills and making payment through cellphones. Consumers will soon be able to register their complaints through SMSes and emails,which will be fed in the Nigams computerised Consumer Grievance Redressal System (CGRS). The complaints reported through telephones are already being fed in CGRS, said DHBVN Director V K Chaudhary.
While complaints can be registered through SMS on CGRS in a week or two,bill payments in such a way will start in a couple of months.
The call centre can now be used for registering all type of complaints related to billing,metering,connections,etc. Consumers can reach the call centre through toll free telephone number 18001801615 round-the-clock every day. A short number 155333 has also been provided to facilitate the consumers, Chaudhary said.
He added: The grievance redressal system has been made more efficient and reliable by making the mechanism paperless. For this,every written complaint will be put up online and all oral complaints,on request of consumers,will also be fed in the CGRS.