Fortis Flight Lt Rajan Dhall Hospital has been ordered by a consumer forum to pay Rs 55,000 to the father of a patient who had slipped into coma for four days due to alleged administration of expired medicine to her.
The hospital,a subsidiary of Fortis Healthcare Ltd,was pulled up by the South West District Consumer Disputes Redressal Forum which said it was fully liable for anything that happens to a patient who is hospitalised there.
“During the treatment and hospitalisation of the patient,the opposite party (Fortis) is fully responsible for the treatment. If,any incidence or deficiency in service has taken place,the opposite party is liable for that. “We direct opposite party to pay a sum of Rs 50,000 to complainant (Raj Kumar Arora) for providing deficient service and the harassment and mental agony caused to him along with Rs 5,000 towards cost of litigation,” said the bench presided by Narendra Kumar.
The forum gave the direction while relying on the reply given by the hospital in its defence to Arora’s complaint accusing it of administering expired medicine to his daughter.
The bench said,”…from the defence taken by opposite party,it shows very poor administration (on its part). The opposite party in its defence admits that during its treatment outside doctors were treating the patient… Any doctor or anybody can come in the hospital for treating the admitted patients. Prima-facie,it does not appear correct.
“During the hospitalisation,we understand outside doctors are not allowed to treat the patient under treatment of the hospital.
“We are not convinced by defence taken by the opposite party that the patient was treated by outside doctors simultaneously and the medicine was administered to the
patient prescribed by some outside doctors without knowledge and permission of the opposite party.”
In his complaint,Gurgaon resident Arora had said he had admitted his eight-year-old daughter to Fortis Flt Lt Rajan Dhall Hospital at Vasant Kunj here on February 16,2008.
Two days later,his daughter,whose condition had been improving,was administered some wrong medicine due to which she slipped into coma for four days,Arora had said adding he had “caught a nurse of the hospital” with a bottle of expired medicine.
The hospital in its written statement had said Arora’s daughter who had been admitted in the emergency ward had recovered from her life-threatening ailment by February 25,2008 which showed the hospital was not negligent and did not provide deficient service. It also said that no expired medicine was administered to the patient by the hospital and added Arora must have picked up the bottle of expired drug from somewhere else as he had been getting his daughter treated by a number of doctors.