Unable to find any contact number or email address for Uber on its Web pages, portals and blogs, the Delhi Police had to finally book a cab using its app even to trace its office in Signature Hotel, near IFFO Chowk, Gurgaon.
Deputy Commissioner of Police, North, Madhur Verma downloaded the Uber application on his phone early Saturday morning and booked a cab using it. When the cab arrived at Hindu Rao Hospital, where Verma was present while the alleged victim underwent a medical examination, the DCP asked the SHO of Sarai Rohilla police station to get in and told the driver to take him straight to the Uber head office.
The SHO reached Uber office at 7 am Saturday, but no information was reportedly provided to him till 11 am, delaying the search for the driver. Police said the SHO found no staff members apart from two caretakers, and was later told police would have to contact Uber office in New York to get details of the driver.
“There seemed no other way to get in touch with Uber services. Our teams did their best to find a contact number, but we found that the company operates only through the phone app. It is then when I thought of booking a cab myself. We knew that an Uber driver would be aware of the address of the head office,” said Verma.
“The app requires you to set up a PayTM wallet in order to make payments for the ride. I recharged it for Rs 200,” the DCP said.
The SHO found that Uber operates from three-four rooms on the ground floor of Signature Hotel, Verma said.
“He asked the hotel receptionist to provide him the head office’s number, but he had no clue. He then asked the Uber office caretakers, but even they did not have any contact number. The hotel then made a few calls and arranged for an executive’s number, who was asked to come to the office immediately,” Verma said.
The executive reportedly reached around 8.30 am. He told the police he could be of no help as Uber’s entire data base was in New York. “We asked him to provide us details of all the rides booked on Friday along with details of the drivers but he said they did not have any logs in the Delhi office and that we would have to contact the legal team in New York for logs. No details were provided to us till 11 am,” Verma said.