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10 days before Delhi rape, a US-based Indian complained to Uber: ‘He stared, smiled creepily’

Shah posted what she said was the company’s response reassuring her that their “driver operations team” would “check in on Shiv about it”.

By: Express News Service | New Delhi |
Updated: December 10, 2014 10:13:13 am
Taxi drivers protest Uber services in Pennsylvania in Oct.(Source: AP) Taxi drivers protest Uber services in Pennsylvania in Oct. (Source: AP)

Ten days before Shiv Kumar Yadav allegedly raped a 27-year-old woman executive in his cab in Delhi, Uber had been warned about him.

A US-based Indian posted on Twitter Tuesday that she had complained to the taxi service provider about Yadav during a trip in Delhi on November 26. Nidhi Shah also said that she found Yadav staring at her and smiling “a little creepily”, which made her feel “quite uncomfortable.”

Screen shot of Nidhi Shah’s receipt that she tweeted. Screen shot of Nidhi Shah’s receipt that she tweeted.

Shah posted what she said was the company’s response reassuring her that their “driver operations team” would “check in on Shiv about it”. The Delhi Police have contacted her and requested her to file an official complaint.

In their reply to Shah, a member of the Uber Support team wrote, “Sorry about what happened here! That’s definitely not what I’d expect out of an Uber trip. Your driver should always be courteous and professional, making sure to deliver the 5-star Uber experience in every trip. I’ve passed along your feedback to our driver operations team, so that they can check in on Shiv about it.”

A trip receipt posted by Shah named Yadav as the driver of the cab she took from Chandni Chowk at 1.17 pm to reach Palam, Dabri Marg at 2.45 pm. The receipt also had Yadav’s photo on it.

Speaking to NDTV from the US, Shah said, “The driver said before I got in that the GPS wasn’t working and I have to find him by walking through Chandni Chowk. Me and my partner got in but he kept staring through the mirror and I felt uncomfortable. I think he was smiling a little creepily also. Eventually, when he dropped us off, I thought I should report this to Uber. I had a bad feeling about him.”

She added, “Now I am blaming myself for what has happened. I feel like why didn’t I do something else about it?”

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