Though as per the circular issued only two fueling outlets have been shortlisted to be equipped with cash-dispensing machines, none of them have been given the devices until now. “At Valpoi and Anjuna both in North Goa have been listed to receive such devices, neither oil companies nor banks have approached them regarding the device,” Paresh Joshi, President of Goa Petrol Dealers Association (GPDA) told The Indian Express.
However, in the midst of no thorough communication on when the cash dispensing machines will be installed at the fuel outlets, close to 130 petrol stations across Goa are facing customers’ brunt. “Since November 9, our attendant’s are under tremendous stress. Our delivery staff have complained that they are unable to cope with customers arguments and replying to them,” Joshi said.
Moreover Joshi said the petrol pumps cannot suddenly take-up bankers role. “Ultimately, attendant’s are supposed to act as ‘ATM’s with face’ – some of time duration is needed to train them to operate the device and soft skills. To dispense to money to customers, bankers need to give the cash in advance. Further such surplus cash requires security. Unless the entire ecosystem is set-up how can we deviate from our primary role,” Joshi says.
SBI in the initial phase has assured to install cash dispensing machines at 2,500 outlets, eventually covering nearly 20,000 fuel dispensing stations of the 53,800 pumps across the country, which means less than 50 per cent of the facilities will be possessing the cash dispensing facility.
He adds that despite repeated pleas, customers are using petrol vendors to dispose Rs. 500 and Rs. 1000 denominations. “Though we are committed to exchange the same till November 24th as per central government’s notification. Some customers give Rs. 500 and request for fuel of Rs. 100 or lesser denomination. We are ourselves exhausted from Rs. 100 in the process of returning the change. Therefore we have adapted to first receive payment and then fill fuel,” Joshi said.
As per the list shared by GPDA – Madhya Pradesh leads with 71 prospective fueling units shortlisted among the top four states for cash dispensation, followed by Punjab 49, Karnataka 42, Tamil Nadu 41. Among smaller states two fueling units each will be available at Goa and Meghalaya, one each at Uttarakhand – Arunachal – Manipur – Mizoram – Nagaland. The names of Delhi, Lakswadeep, Sikkim, Tripura, Chandigarh, Andaman-Nicobar, Dadra and Nagar Haveli do not figure in the list.