A record over 93,000 public grievances against various government departments have been disposed off by the Centre within a month’s time.
A total of 1,00,903 grievances were received in August alone and of these 93,379–or 93 per cent–have been resolved, Minister of State for Personnel, Public Grievances and Pensions Jitendra Singh said on Thursday.
“We have resolved the highest number of grievances. The government’s efforts is to minimise the pendency and to ensure quick disposal of complaints from the citizens,” he told PTI.
Singh said the number of grievances being received had multiplied in the last two years, thus depicting the faith of citizens in the redressal mechanism of the central government.
A total of 8,81,132 public grievances were received last year as against 2,70,255 in 2014. During 2012, a total of 1,76,126 such grievances were received as against 2,09,637 in 2013, according to an official data.
As part of a new practice started by the government, the Minister makes telephone calls, randomly, to different complainants for a reality check and verification of grievance redressal as well as to receive their feedback.
Singh said that he has asked all the departments to ensure that public grievances are resolved within a maximum of two months time.
People can raise their complaints at Centralised Public Grievances Redress and Monitoring System (CPGRAMS) portal–aimed at providing the citizens with a platform for redressal of their grievances. The complaints received on this platform are redressed by the ministry, department or state government concerned.