scorecardresearch
Follow Us:
Tuesday, September 28, 2021

Draft rules give e-commerce sites 48 hours to note complaints

Though most of the sections of the new consumer law came into force on Monday, provisions related to e-commerce and direct selling are yet to be notified.

Written by Harikishan Sharma | New Delhi |
Updated: July 21, 2020 2:29:40 am
Though most of the sections of the new consumer law came into force on Monday, provisions related to e-commerce and direct selling are yet to be notified. (File)

The proposed rules set to be notified soon under the new Consumer Protection Act, 2019, state that e-commerce entities will have to acknowledge receipt of consumer complaints within 48 hours and redress the same within a month of receiving it.

Though most of the sections of the new consumer law came into force on Monday, provisions related to e-commerce and direct selling are yet to be notified.

“The rules related to e-commerce and the Central Consumer Protection Authority (CCPA) will be notified by the end of this week…” Minister of Consumer Affairs, Food and Public Distribution Ram Vilas Paswan said during a digital press conference on Monday. Proposed rules say, e-commerce entities are also required to display, “all the relevant details about the goods and services offered for sale by the seller including country of origin which are necessary…”

📣 The Indian Express is now on Telegram. Click here to join our channel (@indianexpress) and stay updated with the latest headlines

For all the latest India News, download Indian Express App.

  • The Indian Express website has been rated GREEN for its credibility and trustworthiness by Newsguard, a global service that rates news sources for their journalistic standards.
0 Comment(s) *
* The moderation of comments is automated and not cleared manually by indianexpress.com.
Advertisement
Advertisement
Advertisement
Advertisement