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Monday, April 19, 2021

Long queues at banks, no money in ATMs

Many were not allowed to withdraw the amount they wanted. And most of the ATMs ran empty by late morning.

By: Express News Service |
Updated: December 2, 2016 8:22:42 pm
Demonetisation, salary day, bank rush, bank account open, pay day rush, west bengal demonetisation, uttar pradesh demonetisation, atm rush, no money, no cash, cash crunch, indian express news, india news 4.30 pm, Thursday in Kolkata’s Dalhousie area: People queue up outside an ATM after returning from work. Out of over a dozen ATMs in the area, only half were working in the afternoon. Source: Partha Paul


Across Kolkata, most of the ATMs were either closed or had the ‘No Cash’ sign outside. Many senior citizens were among those standing in long queues outside banks. “My son is a central government employee and hardly has time to withdraw money from the bank or ATM. By the time he returns from office, the cash is over at the ATM,” said Nimai Ranjan Bose, 70, a retired school teacher who was waiting outside a private bank on Christopher Road.

“I have no cash left at home so I have to withdraw money, at the cost of being late for work,” said Girish Biswas, an employee with a private firm, who was in the queue outside an ATM in Dhakuria, south Kolkata.

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“The ATMs have been dry since yesterday. People who want Rs 10,000 are being given Rs 4,000 at the banks. The central government has given adequate notes to states that are ruled by the BJP,” said Chief Minister Mamata Banerjee at a press conference.


At the Bank of India branch at Pithoria, nearly 25 km from Ranchi, Trilokinath Dubey, 76, was waiting for his turn to withdraw his pension. The retired SSC grade clerk wanted Rs 13,000. “I came in the morning from my village, Bukru, which is five kilometres away. They said there was a cash problem and asked me to go to another branch nearby. There, they told me to withdraw only Rs 6,000. But I was carrying only one cheque of Rs 13,000. So I went home and have come back again,” he said, hoping that he would not have to return on Friday.

“I have been waiting for a couple of hours,” said Jagat Ram, a retired school teacher.

“Usually, we fix separate days for different categories of pensioners… However, the bank received cash after three days,” said the manager of another branch in Thakurgaon.


There were numerous complaints in Bengaluru of banks restricting customers from withdrawing their weekly limit of Rs 24,000. At many banks, customers were told that they could only withdraw Rs 4,000-Rs 10,000. “I gave a cheque for Rs 20,000 but was told I can withdraw only Rs 4,000. There was no cash in the ATM as usual,” said an IT sector employee.

Long lines were seen from early morning outside many banks around Bengaluru. To ease the pressure, many firms handed out small fractions of salaries in cash. For many small establishments, pay day is on December 7 or 10, and companies in sectors like the garment industry which employ large numbers of women are hoping the cash crisis will ease by then.

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According to president of the Garments and Textile Workers Union (GTWU), R Prathiba, production could suffer if workers have to stand in line for several days to withdraw payments made by cheques or fund transfer to bank accounts. “The salary of garment employees is very low. They depend on debit cards to withdraw their salary from ATMs. This month they will face a problem because the ATM withdrawal limit is stipulated at Rs 2,000 per day. Garment employees will have to stand in line for three to five days to get their full salary,” said Pratibha.


While many ATMs remained closed, most of the ATMs which were open ran out of cash within hours on Thursday morning, leading to long queues outside banks. But hundreds of people who skipped work to stand in the queues were left stranded as bank officials came out and announced there was no cash.

“I don’t know what to do now. I don’t have any cash. I don’t know how to pay my domestic help. I joined this queue at 9:30 am, taking half-day leave, but I have to return empty-handed,” Kiran Ratanpal, a techie waiting outside an HDFC ATM at Hitech City Road.

“My landlord has refused to accept cheque or online transfer to his account. He is demanding cash… I can’t skip office everyday to stand in line,” said Sai Venkat, HR manager at a pharmaceutical company.

Hours after the banks opened in the morning, scuffles were reported as managers handed out the last 50 tokens. “We have run out of cash. We filled Rs 12 lakh in the ATMs and it is over now. We cannot do anything until we receive more cash which may take a day or two,” said an HDFC official at Jubilee Hills.


The crowd of customers at banks on the first day of the month wasn’t as expected, but bankers said they expected larger crowds on Saturday. “As pay day fell on a weekday, most people would be at work. But Saturday may see a surge of people,” said an official of HDFC bank in Kandivli East in suburban Mumbai. What may have helped is that many companies also tied up with private banks and installed micro ATMs at their offices.

Several banks, however, continued to face a cash crunch. Rafiq Akhtar, a 70-year-old pensioner, was allowed to withdraw only
Rs 8,000 at a public sector bank at Mahim. “Banks do not have cash to give us our own money,” said Akhtar.

The banks also saw a surge in customers from the unorganised sector who usually receive their salaries in cash. “My employers did not want to spend the cash they had, and gave me a cheque,” said Sumita Prasad, who works as a domestic help.

Many banks across the city ran out of cash. Most ATMs near Nariman Point were shut by mid-afternoon as cash had dried up due to withdrawals in the morning.


With banks and ATMs running out of cash, people in different districts of Haryana were left cashless on pay day. Some Group C and D government employees, however, were provided Rs 10,000 cash as part of their salaries.

In most districts, people stood in long queues outside banks and ATMs. There were many pensioners in the crowd.

A few hours after they opened, most banks in Doaba region of Punjab ran out of cash. “We could disburse cash to about 300 customers, but there is a huge queue outside and we have no cash,” said a PNB official. Most of the ATMs too were empty before noon.


The Bank of Baroda (BoB) branch in Kantharia, Bharuch, locked its gates for some time on Thursday afternoon, following an altercation with customers after it ran out of cash. On Wednesday too, police had to intervene in a confrontation between bank officials and customers at the bank’s branch in Mohammadpura, Bharuch city.

“Today, we have disbursed Rs 15 lakh to about 150 account holders,” said Shrikant, manager of the BoB branch in Kantharia.

In Vadodara and Ahmedabad, several branches ran out of cash despite the careful rationing. Bank managers complained that the cash reserves provided by the RBI for pay day were insufficient to meet the demand.

An official of a nationalised bank in Mandvi area of Vadodara said about 300 customers had queued up within the first working hour on Thursday. “Our cash reserves won’t even be enough for 15 per cent of the crowd that we saw this morning. The shortage forced us to restrict withdrawals to Rs 10,000 each, and, in some cases, even Rs 5,000. We are telling customers to opt for cheque transactions and e-payments,” he said.

“We are facing an acute cash crunch… the situation will take a few more weeks to ease. We received only 20 per cent of the cash reserves that were needed to meet the withdrawal demand… The withdrawals are strictly capped at a maximum of Rs 10,000 per account,” said an SBI official.

“I had to wait for an hour. When I went in, I was told I would get Rs 10,000 against my current account. I need at least Rs 24,000 to pay my employees. Even three weeks later, we are begging for money from our own accounts,” said Jignesh Shah, a trader.


While the SBI branches in Bhopal saw long queues, most of the other banks did not report any unusual turnout, according to sources in the state-level bankers’ committee.

“There were no reports of banks running out of cash,” said an SLBC official, adding that customers who withdrew money in the last three weeks have not deposited it.

Some people in M P Nagar, the commercial hub of Bhopal city, said some bank branches did not allow them to withdraw more than Rs 10,000. As for the ATMs, most of them either ran out of cash or dispensed only Rs 2,000 notes.

In rural areas, many disappointed customers had to return empty-handed.


People in some areas like Gandhinagar said they left their homes early in the morning to stand in queues to draw their salaries. Waseem Javed, 25, who works in the telecom sector, said he had taken half-day leave to stand in a queue on Thursday. “This is the sixth ATM I have come to, the others either had long queues or were shut,” he said.

Malik Fahad, 24, who delivers goods for online shopping portal Amazon, said he earned only Rs 6,000 in November, while he usually earns about Rs 14,000. “I give about Rs 3,000-4,000 to mother, Rs 1,000 to my sister, and about Rs 2,000 as godown rent. Now I not only have less money, but am also unable to withdraw it,” he said.

Chandra Prakash, 33, who runs a small jewellery manufacturing unit, said he needed to pay his workers. “I live in Subhash Chowk area and employ seven persons. I pay most of my workers in cash, as quite a few are illiterate and don’t have bank accounts,” he said. “But paying their wages now is a problem.”

Mohammad Altaf, 28, who runs his own business in Ghatgate, said he was only allowed to withdraw Rs 5,000, though he has to pay 10 employees. “The businessman who gives us work cleared all my pending payments after November 8 in demonetised currency. I had no option but to pay my workers in old currency. But since they couldn’t exchange the notes at the banks, they exchanged Rs 1,000 notes for Rs 800. Their wages will be delayed this month,” he said.


Despite the drop in morning temperature, hundreds of people, young and old, queued up outside ATMs and banks on Thursday. Some cases of scuffle and protests were reported from some cities.

“Even if I stand in ATM queues for almost a week, I won’t be able to withdraw enough to pay the salaries of my domestic workers. At the bank, I was asked to take only Rs 8,000 against my demand of Rs 20,000,” said Shalini Sharma in Agra.

Despite the preparations for pay day rush, there was chaos at the SBI branch in Tajganj area of Agra, where the bank opened almost an hour after its scheduled time due to lack of cash. In the afternoon, protesters blocked the Agra-Achhnera highway as most banks ran out of cash. Similar protests were also reported from Dhanauli area of Agra.

In Mathura, a 65-year-old man who was standing in the queue was reportedly beaten up by a policeman.


With the state government disbursing only one-third of its total monthly salary bill of Rs 900-1000 crore to its nearly 4.5 lakh employees, and nationalised banks allowing payment of Rs 10,000 in cash to central government employees and army personnel at their respective establishments, there was no unusual rush at bank branches and ATMs across Jammu on Thursday.

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