Delivery executive dies by suicide after argument with customer over delayed groceries

Due to difficulties locating the house, the delivery was delayed, which reportedly angered the customer, a woman whose identity has not been disclosed.

A police officer known to the case said there was an argument between the woman and Pavithran when he finally reached her house. “The woman allegedly berated him for being late. The tension between the two escalated when, later that day, the woman lodged a formal complaint with the delivery platform, requesting that Pavithran not be assigned to her deliveries in the future. We have information that the company had taken action against him. We are yet to get a clear picture on the action he was faced with,” the officer said.

Two days after the initial confrontation, Pavithran returned to the customer’s residence and allegedly hurled a stone at her window, breaking the glass. The woman lodged a police complaint with the Korattur police, who tracked down Pavithran the following day. He was called in for questioning and issued a stern warning, though no formal charges were pressed given his status as a student.

His parents were present during the inquiry, and authorities reportedly hoped the matter would rest there.

However, Pavithran’s turmoil appeared to linger. On Tuesday, five days after the argument, his family discovered him unresponsive in his room. “His suicide note cited the altercation with the customer and her complaint as the reasons behind his decision to end his life. We have registered a case and initiated a probe into the circumstances leading to the death,” an officer said. “We are also probing the actions of the delivery platform and trying to gather details on whether there were any additional pressures on him from his work.”

According to statements that are part of the police probe, Pavithran was a diligent worker who was trying to juggle his studies and the financial demands of his job.